![The color of your printouts is not what you expected](/g/b/img/faqend/faq00002306_009/eu_ot/en/31159/13_unexpected1.gif)
Check the following points to solve the problem:
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
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To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.
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The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.
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To improve the color density, perform the calibration. Click here to see how to carry out calibration.
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To adjust the print position of colors for sharper edges, perform an automatic color registration. Click here to see how to perform an automatic color registration.
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Adjust the copy density and contrast if you are copying. Click here to see how to adjusting the copy density and contrast.
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Make sure toner save mode is off in the control panel or the printer driver. Click here to see how to change the toner save mode setting.
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If the print quality of the black portion is not what you expected, choose the Print Text in Black check box in the printer driver.
(Windows printer driver)
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Open Printing Preferences. Click here to see how to open Printing Preferences.
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Click Advanced.
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Click Other Print Options.
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Choose the Print Text in Black from the Printer Function list.
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Choose the Print Text in Black check box, and click OK.
![PrintTextInBlack PrintTextInBlack](/g/b/img/faqend/faq00002306_009/eu_ot/en/1011933/PrintTextInBlack.gif)
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Click Apply => OK.
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If the print quality is poor, disable the Improve Gray Color mode of the printer driver.
(Windows printer driver)
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Open Printing Preferences. Click here to see how to open Printing Preferences.
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Choose Manual for Document Type.
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Click Settings....
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Clear the Improve Gray Color check box, and click OK.
![Settings of Windows printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31160/13_win_01.gif)
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Click Apply => OK.
(Windows BR-Script printer driver) (supported models only)
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Open Printing Preferences. Click here to see how to open Printing Preferences.
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Click Advanced....
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Choose Off for Improve Gray Color in Printer Features, and click OK.
![Printing Preferences of Windows BR-Script driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31161/13_winps_01.gif)
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Click Apply => OK.
(Mac OS X CUPS printer driver)
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Open the Print dialog. Click here to see how to open Print dialog.
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Choose Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
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Clear the Improve Gray Color check box.
![Print dialog of Mac OS X CUPS printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31162/13_mac_01.gif)
(Mac OS X BR-Script printer driver) (supported models only)
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Open the Print dialog. Click here to see how to open Print dialog.
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Choose Printer Features from the pane pop-up menu and choose General 1 or General 2 for Feature Sets.
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Choose Off for Improve Gray Color.
![Print dialog of Mac OS X BR-Script printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31163/13_macps_01.gif)
If the print quality of the black portion is not what you expected, choose the Enhance Black Printing mode of the printer driver.
(Windows printer driver)
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Open Printing Preferences. Click here to see how to open Printing Preferences.
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Choose Manual for Document Type.
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Click Settings....
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Choose the Enhance Black Printing check box, and click OK.
![Settings of Windows printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31164/13_win_02.gif)
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Click Apply => OK.
(Windows BR-Script printer driver) (supported models only)
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Open Printing Preferences. Click here to see how to open Printing Preferences.
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Click Advanced....
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Choose On for Enhance Black Printing in Printer Features, and click OK.
![Printing Preferences of Windows BR-Script driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31165/13_winps_02.gif)
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Click Apply => OK.
(Mac OS X CUPS printer driver)
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Open the Print dialog. Click here to see how to open Print dialog.
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Choose Color Settings from the pane pop-up menu and click the Advanced Color Settings menu.
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Choose the Enhance Black Printing check box.
![Print dialog of Mac OS X CUPS printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31166/13_mac_02.gif)
(Mac OS X BR-Script printer driver) (supported models only)
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Open the Print dialog. Click here to see how to open Print dialog.
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Choose Printer Features from the pane pop-up menu and choose General 1 or General 2 for Feature Sets.
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Choose the Enhance Black Printing check box.
![Print dialog of Mac OS X BR-Script printer driver](/g/b/img/faqend/faq00002306_009/eu_ot/en/31167/13_macps_02.gif)
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The toner cartridge may be damaged. Install a new toner cartridge as follow:
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Click here to print the chart. [11KB/ PDF]
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Compare your printed document with the printed chart to identify the color causing the problem.
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Replace the toner cartridge of the color. Click here to see how to replace the toner cartridge.
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The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 8, and install a new drum unit of the color. Click here to see how to replace the drum unit.