MFC-820CW

FAQs & Troubleshooting

I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?

Resetting the network settings will resolve this issue. We recommend that you print a configuration page before resetting it.

To print the current network settings follow the steps listed below:

Press Menu key on the control panel.
Press up or down navigation key to select Print Reports and press OK.
Press up or down navigation key to select Network Cofig and press OK.
The current network settings will be printed.

To reset the network settings follow the steps listed below:

Press Menu key on the control panel.
Press up or down navigation key to select LAN and press OK.
Press up or down navigation key to select Factory Reset and press OK.
Now the network settings were reset and the issue was resolved. Please reenter the network configuration settings referring to the network configuration page you printed.