MFC-L2700DN
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FAQs & Troubleshooting |
Set up an answering machine (TAD) to work on the same line as the Brother machine.
*The following steps pertain to physical telephone answering devices (TADs) only.
If you are using a Distinctive Ring number (a second number on the same line) for receiving faxes, click here to see the details of Distinctive Ring and how to program it.
You can connect an external answering machine to the same line as your Brother machine. When someone dials the telephone/fax number, every telephone on the line, including the Brother machine, will ring according to the number of rings you set on the answering machine. If you do not answer the call, the answering machine will. As the outgoing message is playing, the Brother machine is silently listening for fax-sending tones. If the Brother machine detects fax-sending tones, it will take over the line and receive the fax. If the Brother machine does not detect fax-sending tones, the answering machine will continue to play the outgoing message so the caller can leave a message.
To set up an answering machine on the same line as the Brother machine, follow the instructions listed below:
Connecting the answering machine to the Brother machine:
Recording the outgoing message on the answering machine:
*We recommend beginning the outgoing message with 5 seconds of silence because the Brother machine cannot detect fax sending tones over a resonant or loud voice. You can try omitting this pause, but if the Brother machine has trouble receiving, you should re-record the outgoing message with the pause included.
For example, "After the beep, please leave a message or send a fax by pressing *51(*91 for New Zealand) and Start."
Setting the Receive Mode on your Brother machine:
If you cannot change the Receive Mode, make sure the Distinctive Ring feature or BT Call Sign feature or Fax Ability feature is set to Off.