MFC-3340CN
FAQs & Troubleshooting |
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message:
Make sure the following again:
Keep the ink cartridge in an upright position when you insert it into the slot. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge.
If the LCD displays "No Cartridge", there is a possibility that ink cartridges other than ones you replaced are empty. Follow steps below to check the ink volume. If there are empty ink cartridges, please replace them.
If the message "No Cartridge" does not disappear, unplug the machine from the AC power outlet and wait approximately 10 seconds, and then plug it back in. If the date and time appear on the display, the issue is resolved.
If you still have the same problem, please contact Brother Customer Service from "Contact Us".