MFC-845CW
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FAQs & Troubleshooting |
If you are having problems receiving calls or faxes, follow the instructions below:
Remove the telephone line cord from the WALL jack (socket) and connect a known working extension telephone with a known working telephone line cord to the same WALL jack (socket). Lilt the handset of the telephone and listen for a dial tone.
FAX/TEL
In this setting, the FAX/MFC automatically answers every call upon completion of the ring delay (unless you answer first). Ring delay is the number of times the unit and all extension phones will ring before the unit answers the call. If the call is a fax, it prints the fax. If the call is voice, it signals you with a double ring that is different from the phone company ring.
EXTERNAL TAD
This setting is the only one that can be used with an external answering machine. Your telephone answering device is connected to your FAX/MFC and answers every call (unless you answer first). Once the TAD answers, the FAX/MFC is in the background silently listening for fax tones. If it detects fax tones, it will go into the receive mode. If it does not hear fax tones, it remains silent and allows the caller to leave a voice message on the answering device.
MANUAL
In this setting, the FAX/MFC will not answer incoming calls automatically (unless using Distinctive Ringing feature).
If in the FAX/TEL mode the FAX/MFC will answer after the F/T Ring Time. In the TAD mode the TAD will answer after completing the number of rings set on the TAD. If you answer a fax call on an external telephone (in the EXT. jack for USA), you can make your FAX/MFC take over by entering the FAX Receive Code. When you enter the Fax Receive Code *51(*91 for New Zealand), the FAX/MFC starts to receive the fax.
If you continue to experience problems with receiving faxes, please contact Brother Customer Service from "Contact Us."