Hollow print

Make sure that you use paper that meets our specifications. Please see "What is the recommended paper?".
Choose Thick paper mode in the printer driver, choose Thick in the
machine's Paper Type menu setting or use thinner paper than you are currently using.
Check the machine's environment. Conditions such as high humidity can cause hollow print.
The drum unit may be damaged. Put in a new drum unit. Please see the instructions, "How do I replace the drum unit?".

FAQs & Troubleshooting