MFC-J2510
FAQs & Troubleshooting |
To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Please follow the steps below to remove any ripped paper remaining inside your Brother machine.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Click here to see how to transfer your faxes that are stored in the memory to another fax machine.
Move the print head and remove any ripped paper
- To prevent damage to your Brother machine, try not to touch the internal part when removing the jammed paper.
- If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
Please be careful not to touch or scratch the internal part with your hand or tweezers.
If you still receive the error message Paper Jam, click here to see how to remove the paper jammed inside the machine.
Remove the paper jammed inside the machine
Follow the steps below to clear the paper jam inside the machine.
Lift the scanner cover to release the lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
If the error message continues to appear, please contact Brother Customer Service from "Contact Us."