The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
Close the Print Head properly as follows:
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Open the Roll Compartment Cover by pressing the tabs on both sides of the printer.
![](/g/b/img/faqend/faqp00100474_000/ca/en/2225896/03_step1.gif)
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Push the Print Head Release Button to open the Print Head mechanism.
![](/g/b/img/faqend/faqp00100474_000/ca/en/2225897/03_step4_1.gif)
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Close the Print Head mechanism with both hands until it locks into place.
![](/g/b/img/faqend/faqp00100474_000/ca/en/2225898/03_step7.gif)
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Close the Roll Compartment Cover.