MFC-J480DW
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FAQ et Diagnostic |
I can print but cannot scan via network. (For Windows)
Follow the steps below to resolve the issue.
Check your Brother machine is available for network print.
If you cannot print, click here to see how to resolve cannot print using my Brother machine on a wireless network (Windows).
Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application.
If you cannot find the Brother TWAIN or WIA driver in your scanning application, you need to install the scanner driver.
The installation instructions are available on the download page.
Open scanner list and check the scanner icon of your Brother machine exists there.
> Click here to see how to open the "Scanners and Cameras".
If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver.
> Go to Downloads section of this website and download Full Driver & Software Package.
The installation instructions are available on the download page.
This step is available until Windows 10.
If you use Windows 11 or later, go to Step 5.
Obtain the machine's IP address by printing a Network Configuration Report.
> Click here to see how to print the Network Configuration Report.
This step is available until Windows 10.
If you use Windows 11 or later, go to Step 5.
NOTE: The steps may differ depending on the operating system being used.
Check for a Firewall setting on your computer.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
Temporarily change your firewall/security settings to allow network connection.
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
IMPORTANT
If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:
If you are using a firewall other than Windows Firewall or Windows Firewall is off, you may receive a message warning you that the firewall could block network communication. See the instructions provided with your firewall software for information on how to add the following network ports: