To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.
Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages. Depending on the problem color, select to clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
- IMPORTANT
- DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
MFC-J491DW/MFC-J497DW
Press Settings.
Press
or
to select the following: Select [General Setup]. Press OK.
Select [Maintenance]. Press OK.
Select [Print Head Cleaning]. Press OK.
Select [Black only], [Color only], or [All]. Press OK.
Select [Normal], [Strong], or [Strongest]. Press OK.
Press
. The machine cleans the print head.
If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
You can also clean the print head from your computer.
MFC-J690DW/MFC-J895DW
Press
. Press [Black only], [Color only], or [All].
Press [Normal], [Strong], or [Strongest].
Press [Start]. The machine cleans the print head.
If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
You can also clean the print head from your computer.