If a paper jam occurs behind the face-up output tray, follow these steps:
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Open the back cover.
![Open back cover](/g/b/img/faqend/faq00000309_019/ca/en/36112/a3170_u_g025.gif)
- Pull the green tabs at the left and right sides toward you to release the fuser cover (1).
![Release fuser cover](/g/b/img/faqend/faq00000309_019/ca/en/36055/a3170_u_g028.gif)
- Use both hands to gently pull the jammed paper out of the fuser unit.
![Pull out paper](/g/b/img/faqend/faq00000309_019/ca/en/36113/a3170_u_g0291.gif)
- Close the fuser cover (1).
![Close fuser cover](/g/b/img/faqend/faq00000309_019/ca/en/36056/a3170_u_g0292.gif)
- Close the back cover.