FAQs & Troubleshooting

Please check the following points:

• Check that the recommended paper was used.
  To see what is the recommended paper, click here.
  To see what kind of paper you can use, click here.
• Change the paper to freshly unpacked paper, and then check that the problem is solved.
• Check that the back cover is closed properly.
• Shake the toner cartridges gently.
• Clean the scanner dust glass.
  To see how to clean the inside of the printer, click here.