If the machine's control panel or the Status Monitor displays there is a jam in the 2-sided paper tray, do the following steps.
-
Pull the paper tray completely out of the machine.
![PullPaperTray PullPaperTray](/g/b/img/faqend/faq00000310_018/us_ot/en/1003158/PullPaperTray.gif)
-
At the back of the machine, pull the 2-sided tray completely out of the machine.
![Pull2-sidedTray Pull2-sidedTray](/g/b/img/faqend/faq00000310_018/us_ot/en/1003159/Pull2-sidedTray.gif)
-
Pull the jammed paper out of the machine or out of the 2-sided tray.
-
Remove paper that may have jammed under the machine due to static electricity.
![RemovePaperUnderMachine RemovePaperUnderMachine](/g/b/img/faqend/faq00000310_018/us_ot/en/1003161/RemovePaperUnderMachine.gif)
-
If paper is not caught inside the 2-sided tray, open the back cover.
![OpenBackCover OpenBackCover](/g/b/img/faqend/faq00000310_018/us_ot/en/1003163/OpenBackCover.gif)
HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
-
Use both hands to gently pull the jammed paper out of the back of the machine.
![PullJammedPaper PullJammedPaper](/g/b/img/faqend/faq00000310_018/us_ot/en/1003165/PullOutJammedPaper_fuser.gif)
-
Close the back cover until it locks in the closed position.
-
Put the 2-sided tray firmly back in the machine.
-
Put the paper tray firmly back in the machine.