Veelgestelde vragen en probleemoplossing

When the Cannot Print ## message appears on the status monitor, the following LED indications is shown on the control panel. 

The Toner, Drum and Paper LEDs are on.

The error message "Cannot Print ##" is an indication that the machine has a mechanical issue. The "##" is a different error message depending on the condition of your machine. The "##" is a 2-digit number or alphabet. 

For example, Cannot Print 32, Cannot Print ZC, etc.

Press and hold (Power) to turn the machine off, wait a few minutes, and then turn it on again.

If the error message continues, there is an issue on the sensor, motor or substrate and so on. The machine will require a service, contact Brother Customer Service from the "Contact Us" section.