FAQs & Troubleshooting
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select has been set in the machine or printer driver. (MFC-J2730DW/MFC-J5730DW/MFC-J5930DW)
See Related Information: About Envelopes.
If the envelope flaps are on the long edge, load the envelopes with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes.
Make sure the envelopes are flat in the tray.
If you are using envelopes that are longer than the tray length, such as Com-10 envelopes, extend the tray as follows, and then load the envelopes.
Rest the tray on a flat surface. Push the green slider to the left and then extend the tray until it locks into place.
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or paper feed problems.