FAQs & Troubleshooting
The document was not inserted or fed properly, or the document scanned from the ADF was too long. Take out the jammed paper depending on where it is jammed in ADF unit.
Follow the steps below to clear the Document Jam message.
NOTE: Illustrations shown below are from representative product and may differ from your Brother machine.
Case1: Document is jammed in the top of the ADF unit
Case2: Document is jammed under the document cover
Case3: Removing small documents jammed in the ADF