FAQs & Troubleshooting

Follow the steps below to pair the printer with your mobile device:
 

1. Make sure the printer is on and press the Bluetooth button.


2. Turn on the Bluetooth setting of your mobile device.
    
   • For Apple devices (iPad / iPad Air / iPad mini / iPhone or iPod touch)
     1. From the home screen of your Apple device, tap [Settings], and then tap [Bluetooth].
     2. Slide the toggle button to the [ON] position.
   • For Android™ devices
     1. From the home screen of your Android™ device, tap , tap [Settings], and then tap [Bluetooth].
     2. Slide the toggle button to the [ON] position.
3. Select your printer's model name from the list of Bluetooth devices found, and if required, enter the passkey (PIN code).
    
   • You can change the printer’s network settings by connecting the printer to a computer and using the Printer Setting Tool (See the FAQ: "Using the Printer Setting Tool (for Windows)").
   • The printer's passkey is the last four digits of its serial number by default. You can find the serial number label in the DK Roll compartment of the printer.
   • The default setting of the Bluetooth auto connection function is "OFF". By turning on this function, it is saved even when the printer is turned off.
   • If you are using an iPad / iPad Air / iPad mini / iPhone or iPod touch, Bluetooth may disconnect if the mobile device is separated from the connected printer.
     Move close to the printer and select [Bluetooth] from the settings of your iPad / iPad Air / iPad mini / iPhone or iPod touch, tap the device you want to connect to from the list of Bluetooth devices, and then connect it again.
   • AirPrint cannot be used with the Bluetooth connection.
4. You can now print from your mobile device via Bluetooth.
   
   To print using the mobile application, install "iPrint&Label" from the App store or Google Play™. Start the application, edit the label and print it.