FAQs & Troubleshooting

If the "Auto Power Off" option is set, the machine will power off after it has been idle for the selected time period.

Follow the instructions below to disable this option.

> For Windows

> For Mac (QL-1100/1110NWB only)

For Windows:

You can change the “Auto Power Off” setting using the Device Settings in the Printer Setting Tool.

1. Connect the printer to your computer via a USB cable, and start the Device Settings.
   For details on using the Device Settings, refer to “Using the Device Settings (for Windows)”.


2. Set [Auto Power Off] in the [Basic] tab to [None].
   * Items displayed on the screen differ depending on your printer.
   

For Mac (QL-1100/1110NWB only):

You can change the “Auto Power Off” setting using the Printer Setting Tool.

1. Connect the printer to your computer via a USB cable, and start the Printer Setting Tool.
   For details on using the Printer Setting Tool, refer to the FAQ: “Using the Printer Setting Tool (for Mac)”.


2. Set [Auto Power Off (AC/DC)] in the [Basic] tab to [None].