FAQs & Troubleshooting
Warming up/ Cooling down or stop printing:
The printer is either warming up or cooling down and stops printing until the internal temperature of the printer lowers.
Warming UP Cooling Down
Ready to print:
The printer is ready to print. Pressing control panel button wakes up the printer to Ready mode.
The printer is either receiving data from the computer or processing data in memory.
Data remaining in memory:
Print data remains in the printer memory. If the Data LED is on for a long time and nothing has printed, press the contorol panel button to print the remaining data.
Indicates that the toner cartridge is nearly empty. Purchase a new toner cartridge and have it ready for when Toner Empty is indicated.
Replace the toner cartridge with a new one. To see how to replace the toner cartridge, click here.
Drum unit near end of life:
The drum unit is near the end of its life. We recommend that you obtain a new drum unit to replace the current one. To see how to replace the drum unit, click here.
Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the control panel button.
Put paper in the printer. Then press the control panel button.
Put the paper back in properly, and then press the control panel button. The printer will start printing again.
Front Cover Open:
The front cover is open. Please make sure that the front cover is closed.
Laser BD Malfunction Fuser Malfunction Scanner Malfunction
ROM Error D-RAM Error Service A
Service B Engine Interface Error NV-RAM Error
Main Motor Malfunction CPU Runtime Error
If you see any of these service call indications, turn off the power switch, wait a few seconds, and then turn it back on and try to print again.
If you cannot clear the error and see the same service call indication after turning the printer back on, call your dealer or a Brother authorized service representative.