FAQs & Troubleshooting
Scan a document longer than 35.6 cm (14 inches).
To scan a document longer than 35.6 cm (14 in.), customize the paper settings in your scanning application (such as DSmobile Capture or BR Receipts) to extend the scan length up to 81.3 cm (32 in.).
Scanning documents longer than 35.6 cm (14 in.) with default settings will cause paper jams.
(For example, DSmobile Capture, Scan with TWAIN User Inter Face for BR-Receipts)
You do not need to type the exact paper length.
(For example, Quick Scan for BR-Receipts)