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DS-620

FAQs & Troubleshooting

FAQs & Troubleshooting

Calibrate your scanner.

Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal, that is, darker than normal, after 8,000 scans, or if the scanner has been stored without being used for a long time. You will need the Calibration Sheet that came with your scanner to successfully perform calibration.

 

(Windows)

(Macintosh)

 

(Windows)

  1. Double-click the DSmobileCapture shortcut DSmobileCaputureShortcut.
     
  2. The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select DS-XXX (your model name) under Scanner Model, and then click OK.
     
  3. DSmobileCapture launches.
     
  4. Click Setup Setup.
     
  5. Click the Options tab.
     
  6. Click Calibration to start calibrating the scanner.
     
    Win_Calibration

     

  7. A message appears, prompting you to insert the Calibration Sheet.
     
    CalibrationSheetMessage

     

  8. Hold the edges of the Calibration Sheet and insert it with the text face up and the white area feeding first into the scanner, and then click Yes.
     
    CalibrationSheet

     

    Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.

     

     

  9. Scanning starts automatically.
     
  10. After the Calibration Sheet is scanned, a Calibration was successful message appears on your screen, indicating that the calibration is finished. Click OK to end calibration, and then click OK to close the Options screen.
     
    Win_CalibrationWasSuccessful

     

    If Calibration failed. message appears on your screen, remove the USB cable from your computer. Reconnect the USB cable to the computer, and perform the calibration again.

     

     

 

 

(Macintosh)

  1. Double-click the DSmobileCapture shortcut DSmobileCaputureShortcutMac.
     
  2. The DSmobileCapture launches.
     
  3. Click the Options tab.
     
  4. Click the Calibration to start calibrating the scanner.
     
    Mac_Calibration

     

  5. A message appears, prompting you to insert the Calibration Sheet.
     
    Mac_CalibrationSheetMessage

     

  6. Hold the edges of the Calibration Sheet and insert it with the text face up and the white area feeding first into the scanner, and then click OK.
     
    CalibrationSheet

     

    Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.

     

     

  7. Scanning starts automatically.
     
  8. After the Calibration Sheet is scanned, a Calibration was successful message appears on your screen, indicating that the calibration is finished. Click OK to end calibration, and then click OK to close the Options screen.
     
    Mac_CalibrationWasSuccessful

     

    If Calibration failed. message appears on your screen, remove the USB cable from your computer. Reconnect the USB cable to the computer, and perform the calibration again.

     

     

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