![Print Quality Problem - Poor fixing Print Quality Problem - Poor fixing](/g/b/img/faqend/faq00002031_018/au/en/21854/faqimage_19_1.gif)
Check the following points to resolve the issue:
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Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.
![GreenLeverPullUp GreenLeverPullUp](/g/b/img/faqend/faq00002031_018/au/en/1003511/GreenLevers_reset.gif)
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Make sure the Media Type setting in the driver matches the type of paper you are using.
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Select Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, choose Env. Thick in the media type setting.