MFC-885CW
FAQs & Troubleshooting |
Glossy Paper does not feed correctly. What can I do?
Using a thicker glossy paper than the specified thickness is easy to cause this problem.
To correct the feeding issue, add more paper to the paper tray. If the issue has not improved, check the following steps.
Step1. Check your paper
Refer to "User's Guide" in the Manuals section for information on the Brother machine's capacity for glossy paper. To get the best print quality, we suggest using Brother Premium Glossy Paper.
Step2. Verify that the paper is loaded correctly
Step3. Clean the Paper Pick-up Roller
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
If the issue has not improved, please contact Brother Customer Service from "Contact Us".