FAQs & Troubleshooting
Improve poor print quality.
Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any issue that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.
Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.
Below are instructions for improving the following:
Follow the instructions that apply to your issue.
Print the Print Quality Check Sheet and look at the nozzle check pattern.
If print head cleaning is needed, following the machine's display instructions.
> Click here to see how to print the Print Quality Check Sheet.
If the issue continues, check the following points:
Print the Alignment Check Sheet and adjust the print alignment.
> Click here to see how to print the Alignment Check Sheet.
If the issue still continues, change the print setting options.