FAQs & Troubleshooting

Error message

Failed to transfer the file.
Return to the home screen on your machine and try again.(E02001)

• Cause
  The home screen was not displayed on the LCD display screen when selecting Transfer FCM File to ScanNCut DX via USB Cable.

• Solution
  Make sure that the home screen is displayed on the LCD display screen, and then try it again.
  
  
  
  
  When transferring a pattern for the roll feeder using the USB cable, make sure that the home screen or the following screen is displayed.
  
   

  Roll Feeder is sold separately.