FAQs & Troubleshooting

Follow the steps applicable for your case.

• For USB connection
• For network connection

For USB connection

1. Do one of the following:
    
   • (Windows)
     Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup.
   • (Mac)
     In the Finder menu bar, click Go > Applications > Brother, select your model name, and then double-click the Brother Remote Setup icon.
     If the Discover Devices dialog box appears, select your model name and then click Connect.
2. Click the Machine Info menu in the left navigation pane and check the firmware version.
   The letter next to Main Version represents the firmware version.

For network connection

1. Access Web Based Management.
   > Click here to see how to access Web Based Management.
    
2. Go to the navigation menu, and then select General > Maintenance Information.

   Start from , if the navigation menu is not shown on the left side of the screen.

3. Check and record your Brother machine's serial number and firmware version.