FAQs & Troubleshooting

Follow the steps below to how to work OCR feature.

• The scanner resolution is too low.

   

  Increase the scanner resolution

   

• (Windows)

  Nuance PaperPort™ has not been installed on your computer.

   

  Make sure you have installed Nuance PaperPort™ from the supplied DVD-ROM.

   

• (Macintosh)

  Presto! PageManager has not been installed on your computer.

   

  Make sure you have installed Presto! PageManager from the supplied DVD-ROM.