HL-2600CN
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FAQs & Troubleshooting |
I cannot print from my computer via network. (For Windows)
Follow the steps below to resolve this issue:
Verify that both IP addresses of your PC and the Brother machine are correct and located in the same segmentation following the instructions below:
Please make sure that the Subnet Mask is "255.255.255.0".
If your Subnet Mask is different, please consult a network administrator to solve the problem. (This FAQ is not applicable for your network environment.)
If your Subnet Mask is 255.255.255.0, continue to the following instructions below.
If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, please refer to the User's Guide or Network User's Guide for your machine. The latest User's Guide or Network User's Guide is available in the Manuals section.
C-1: Mke sure all the followings points from a to c are applicable for both IP addresses of your PC and your Brother machine.
C-2: Ceck the chart listed below.
If both IP addresses are following all the above points, check Case A
If either IP address is not following one of the above points, check Case B.
You can check the Boot Method or IP Config listed in the User Settings or Network Configuration list.
Case A: IP addresses are correct |
Case B: IP addresses are incorrect |
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Boot Method or IP Config : Auto |
Boot Method or IP Config: Static |
Boot Method or IP Config : Auto |
Boot Method or IP Config : Static |
Reset all network settings of your Brother machine. | Reset all network settings of your Brother machine and reset the IP address manually. | Reset all network settings of your Brother machine. If the IP address is still incorrect, set the IP address manually. (This changes Boot Method or IP Config to "Static".) |
Reset the IP address manually. |
Try restarting the router or hub.
If a Firewall on your computer is active, it may be rejecting the necessary network connection. Disable the Firewall on your computer and try re-installing the drivers.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
IMPORTANT
If you still have issues after changing the Firewall settings, please contact Brother Customer Service from "Contact Us".