MFC-J4620DW
FAQs & Troubleshooting |
When I print a document with fast mode, the printing is shifted too high on the paper.
Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To solve this problem follow the steps below:
If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.
If you still have a problem after performing the previous steps Brother recommends printing your document at a higher resolution (increased resolutions will print your document at slower speeds).