MFC-6490CW
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FAQs & Troubleshooting |
*The following steps pertain to physical telephone answering devices (TADs) only.
If you are using a voice mail service in stead of a physical answering machine, click here to see the details of how to use voice mail on the same line as the Brother machine.
If you are using a Distinctive Ring number (a second number on the same line) for receiving faxes, click here to see the details of Distinctive Ring and how to program it.
You can connect an external answering machine to the same line as your Brother machine. When someone dials the telephone/fax number, every telephone on the line, including the Brother machine, will ring according to the number of rings you set on the answering machine. If you do not answer the call, the answering machine will. As the outgoing message is playing, the Brother machine is silently listening for fax-sending tones. If the Brother machine detects fax-sending tones, it will take over the line and receive the fax. If the Brother machine does not detect fax-sending tones, the answering machine will continue to play the outgoing message so the caller can leave a message.
To set up an answering machine on the same line as the Brother machine, follow the instructions listed below:
Connecting the answering machine to the Brother machine:
Recording the outgoing message on the answering machine:
*We recommend beginning the outgoing message with 5 seconds of silence because the Brother machine cannot detect fax sending tones over a resonant or loud voice. You can try omitting this pause, but if the Brother machine has trouble receiving, you should re-record the outgoing message with the pause included.
For example, "After the beep, please leave a message or send a fax by pressing *51(*91 for New Zealand) and Start."
Setting the Receive Mode on your Brother machine:
For FAX-1360/FAX-1860C users:
For other users:
Turning On Easy Receive (Fax Detect)
The Brother machine's Easy Receive (Fax Detect) feature allows you to receive faxes automatically, even if you lift the handset of a telephone that shares the line with your Brother machine or press the Brother machine's Speaker Phone key. All Brother fax machines are preprogrammed in the factory with the Easy Receive (Fax Detect) feature set to "On."
After you lift the handset of an extension telephone on the same line as the Brother machine or press the Speaker Phone key, wait for the Brother machine to respond to the sending machine's fax tones ("Receiving" will appear on your Brother machine's display and you will hear fax tones over the extension phone's receiver or the Brother machine's speaker), then hang up the telephone's handset or press the Speaker Phone key again. The Brother machine will receive the fax.