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HL-5270DN

FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM MP TRAY" error appears on the LCD. What should I do?

If a paper jam occurs inside the MP tray, follow these steps:

 

  1. Press the cover release button and then open the front cover.

  2. Take out the drum unit and toner cartridge assembly.

  3. Remove the paper from the MP tray.

  4. Fan the paper stack, then put it back in the MP tray.

  5. When loading paper in the MP tray, make sure that it touches the back of the tray and stays under the maximum paper height guides on both sides of the tray.

  6. Open the front cover and close it, or press Go to start printing.

 

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