FAQs & Troubleshooting

You can print a Letter-size report without connecting the printer to a computer or mobile device. (The report will fit on A4-size paper.)
The printer report contains the following information:

• Program version
• Device setting information
• Serial number
• Bluetooth^® setting information (for PJ-762/763/763MFi)
• Wi-Fi® setting information (for PJ-773)

Printing method 1

1. Turn the printer off.
2. Press and hold the  (Power) button for five seconds to print the report.

Printing method 2

1. Turn the printer on and make sure no paper is loaded.
2. Press and hold the  (Feed) button until the DATA indicator lights in red.
3. Insert a piece of genuine Brother thermal paper into the printer’s paper input slot. The report will print automatically, and then the printer will return to idle mode.