FAQs & Troubleshooting
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
Follow the steps below to resolve this issue:
Verify that both IP addresses of your PC and the Brother machine are correct and located in the same segmentation following the instructions below:
Click Start, (All apps,) Windows Tools then launch Command Prompt.
Click Start, (All apps,) Windows System then select Command Prompt.
Please make sure that the Subnet Mask is "255.255.255.0".
If your Subnet Mask is different, please consult a network administrator to solve the issue. (This FAQ is not applicable for your network environment.)
If your Subnet Mask is 255.255.255.0, continue to the following instructions below.
If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, please refer to the User's Guide or Network User's Guide for your machine. The latest User's Guide or Network User's Guide is available in the Manuals section.
If both IP addresses are following all the above points, check Case A
If either IP address is not following one of the above points, check Case B.
You can check the Boot Method or IP Config listed in the User Settings or Network Configuration list.
Case A: IP addresses are correct
Case B: IP addresses are incorrect
Boot Method or IP Config : Auto
Boot Method or IP Config: Static
Boot Method or IP Config : Auto
Boot Method or IP Config : Static
|Reset all network settings of your Brother machine.||Reset all network settings of your Brother machine and reset the IP address manually.||Reset all network settings of your Brother machine.
If the IP address is still incorrect, set the IP address manually. (This changes Boot Method or IP Config to "Static".)
|Reset the IP address manually.|
Try restarting the router or hub.
After following all the above three Steps (Step 1 to Step 3), retry the driver installation. If you still have issues, continue to the following Step 4.
If you set the IP address manually, check Custom Install and enter the IP address for Specify your machine by address (Advanced Users).
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:
If the issue still continues after changing the Firewall settings, contact Brother Customer Service from the "Contact Us" section.