FAQs & Troubleshooting
The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
This issue may occur if black and white documents are scanned with the Scan Type set to Auto.
To solve the issue, you need to change Scan Type to True Gray or Black & White.
Follow the steps below to change the Scan Type setting.
Please note: since the instruction may differ depending on the function you choose, we will explain using the example of changing the setting for "Scan to File".
If you do not see the icon in the menu bar, click Macintosh HD => Library => Printers => Brother => Utilities => ControlCenter => ControlCenter.app.
The icon will now appear in the menu bar. Click the icon and choose Open.
If you want to scan a color image, change the Scan Type back to Auto or Color.