I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
Check the following:
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Turn the machine off, and then turn it on again.
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Disconnect the USB cable from the machine, and then reconnect it.
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Use the USB cable that is included with the machine.
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Make sure to use a computer that has a USB Type-C port that supports 15 W output or higher.
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Try a different USB Type-C port and make sure it is capable of supplying 15 W output or higher.
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Purchase the optional AC Adapter.
> Click here to order the AC Adapter (Order No).
*The AC Adapter is not available for purchase in some countries.