FAQs & Troubleshooting

Follow the steps below to improve scan quality.

• Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad.

  Clean the Separation Pad and Pick-up Roller.

   

  > Click here to see how to clean the Separation Pad.

  > Click here to see how to clean the Pick-up Roller.

   

• Paper dust has accumulated on the surface of the glass strips inside the machine.

  Clean the glass strips inside the machine.

   

  > Click here to see how to clean the scanner.

   

• The scanner resolution is too low.

  Increase the scanner resolution.