Press the UP OR DOWN ARROW key to choose Initial Setup.
Press OK.
Press the UP OR DOWN ARROW key to choose Compatibility.
Press the LEFT OR RIGHT ARROW key to choose Normal.
Press OK.
Press Stop/Exit.
Have the "problem" sender send you a test fax.
If you receive the fax, the problem is solved.
If you do not receive the fax, go to STEP 9.
Have a different sender send you a test fax.
If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
Press the UP OR DOWN ARROW to display Initial Setup.
Press Initial Setup.
Press the UP OR DOWN ARROW to display Compatibility.
Press Compatibility.
Press Normal.
Press Stop/Exit.
Have the "problem" sender send you a test fax.
If you receive the fax, the problem is solved.
If you do not receive the fax, go to STEP 9.
Have a different sender send you a test fax.
If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.