Choose the correct Receive Mode: The correct Receive mode is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine.
Will you be using a Distinctive Ring number for receiving faxes? |
See STEP A |
Will your Brother machine be used on a dedicated fax line? |
See STEP B |
Will you be using a telephone answering machine on the same line as the Brother machine? (Ext. Tad mode) |
See STEP D |
Will you be using Voice Mail on the same line as your Brother machine? |
See STEP E |
Will you be using the Brother machine on the same line as your telephone? |
See STEP C |
A. Using a Distinctive Ring number:
Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring", but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing, BT Call Sign and FaxAbility. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.
You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it. Please call your telephone company for availability and rates.
To program your Brother machine to receive faxes using a Distinctive Ring number, follow the steps listed below:
- Press Menu and choose Fax => Miscellaneous => Distinctive, BT Call Sign or FaxAbility => Set(On).
- Press OK. (For touchscreen models, skip this step.)
- The Brother machine will begin to play a ring pattern. Choose the stored ring pattern you want to use. Press OK.
There are four ring patterns available, and you choose the one that matches the Distinctive Ring pattern assigned by your telephone company. You will hear each pattern as you scroll through the four patterns, which should help you make the correct choice.
- long-long (This ring pattern is often called "short-short" by phone companies)
- short-long-short
- short-short-long
- very long (This is the standard telephone ring pattern)
Please note that you can only choose one of these ring patterns at a time. If the ring pattern assigned by your telephone company is not listed, please call your telephone company and request that they assign one of the selectable ring pattern.
- Press Stop/Exit. Distinctive Ring is now set to On.
After you have set Distinctive Ring to On, your Distinctive Ring number will receive faxes automatically. The Receive Mode is set to Manual and you cannot change it to another mode while Distinctive Ring number and not interfere when your main telephone number is called.
B. Using a dedicated fax line (Fax Only mode):
You should use Fax Only mode if you have a dedicated fax line and want your Brother machine to answer all incoming faxes automatically. When using this mode, your Brother machine will automatically answer every incoming call with fax receiving tones after a certain number of rings. In Fax Only mode, you can make outgoing voice call, but you cannot receive incoming voice calls unless you answer before the Brother machine does.
You can use the Ring Delay setting to adjust the number of times your Brother machine rings before answering in Fax Only mode. Your Brother machine's Ring Delay is set to 4 rings by default.
To change your Brother machine's Ring Delay setting, follow the steps listed below:
- Press Menu and choose Fax => Setup Receive => Ring Delay.
- Choose how many times the line will ring before your Brother machine answers it. (For some countries, if you choose 0, the line will not ring at all.)
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit.
To put the Brother machine in Fax Only mode follow the steps listed below:
- Press Menu and choose Initial Setup => Receive Mode => Fax Only.
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit. The LCD will display Fax.
Go to STEP 5. C. Using a telephone on the same line as the Brother machine (F/T, Fax/Tel mode):
You cannot receive voice messages on either voice mail or an answering machine when choosing the Fax/Tel mode. If you are using Voice Mail on the same line as the Brother machine please refer to STEP E. If you are using an answering machine on the same line as the Brother machine please refer to STEP D.
The F/T receive mode (Fax/Tel) is used when sharing the Brother machine and your telephone on the same line. In this setting, the Brother machine automatically answers every call upon completion of the ring delay (unless you answer first). Ring delay is the number of times the Brother machine and all telephones on the same line will ring before the brother machine answers the call. If the call is a fax, it prints the fax. If the call is voice, it signals you with a double ring (F/T Ring Time) that is different from the phone company ring. The special ring is the signal for you to pick up the call.
If you answer the call on an external telephone connected to the EXT jack (socket) on the Brother machine, and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press the Black (Mono) Start or Color (Colour) Start key on the Brother machine, then press 2 to receive the fax, wait to hear the machine turn on (chirping sounds) and then hang up. If you answer the call on an extension phone (telephone connected to a separate wall jack (socket)) and hear beep every 3 seconds or silence, press *51 (fax receive code, *91 for New Zealand) on the telephone key pad, wait to hear the Brother machine on and then hang up.
If your Brother machine's Easy Receive (Fax Detect) feature is turned on, then you do not have to press *51 (fax receive code, *91 for New Zealand), the Black Start or Color Start key to receive a fax. Simply lift the handset of a telephone that shares the line with your Brother machine, wait until you hear your Brother machine's fax receiving tones, and hang up the handset. Your Brother machine should receive the incoming fax automatically.
To set the Ring Delay follow the step listed below:
- Press Menu and choose Fax => Setup Receive => Ring Delay.
- Choose how many times the line will ring before your Brother machine answers it. (For some countries, if you choose 0, the line will not ring at all.)
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit.
To set the F/T Ring Time follow the steps listed below:
- Press Menu and choose Fax => Setup Receive => F/T Ring Time.
- Choose the amount of time you want the Brother machine to double ring.
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit.
To put the machine in Fax/Tel mode follow the steps listed below:
- Press Menu and choose Initial Setup => Receive Mode => Fax/Tel.
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit. The LCD will display F/T.
Go to STEP 5. D. Using a telephone answering machine (Ext. Tad mode):
In External TAD mode, your Brother machine shares a single line with an external TAD (answering machine). Your TAD automatically answers every incoming call, but your Brother machine "listens" for fax sending tones while your TAD's outgoing message is playing. If your Brother machine detects fax sending tones, then it will take over the line and receive the incoming fax. If your Brother machine does not detect fax sending tones, then the caller can leave a massage on your TAD.
For External TAD mode to work correctly, you must connect your external TAD to your Brother machine's EXT jack (socket).
Brother recommends you program your TAD to answer within 4 rings.
If you are having problems receiving faxes in External TAD mode, try programming your TAD to answer within 2 or 3 rings. We recommend this because when faxes are being sent, fax tones are transmitted for approximately 35 seconds. If it takes your TAD too long to answer, the sending machine may disconnect before your Brother machine can detect and receive the fax. If it takes your TAD too long to answer, the sending fax machine may disconnect before your Brother machine can detect and receive the fax.
Brother also recommends the answering machine's outgoing message be a maximum of 20 seconds with a 5-second pause before the message starts. End your outgoing message by giving your Fax Receive Code for people sending manual faxes. For example, "After the beep, please leave a message or send a fax by pressing *51 (*91 for New Zealand) and Start."
We recommend beginning your outgoing message with 5 seconds of silence because your Brother machine cannot detect fax sending tones over a resonant or loud voice. You can try omitting this pause, but if your Brother machine has trouble receiving, you should re-record your outgoing message with the pause included.
To put the Brother machine in TAD mode follow the steps listed below:
- Press Menu and choose Initial Setup => Receive Mode => External Tad.
- Press OK. (For touchscreen models, skip this step.)
- Press Stop/Exit. The LCD will display TAD.
Go to STEP 5. E. Using Voice Mail on the same line as the Brother machine:
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
For example, if your voice mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your voice mail.
Similarly, if your Brother machine is set to answer after 4 rings and your voice mail is set to answer after 2 rings, then your voice mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax, as voice mail cannot transfer the incoming fax back to the Brother machine.
In order to avoid conflicts between your Brother machine and voice mail service, please do one of the following: