If a paper jam occurs inside the duplex unit, follow these steps:
- Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
- Pull the paper tray completely out of the machine.
![Pull out tray](/g/b/img/faqend/faq00000310_012/ae/en/30379/a3170_u_g062.gif)
- Make sure that the jammed paper does not remain inside the machine.
![Pull out paper](/g/b/img/faqend/faq00000310_012/ae/en/30380/a3170_u_g162.gif)
- If paper is not caught inside the machine, check underneath the paper tray.
![Pull out paper](/g/b/img/faqend/faq00000310_012/ae/en/30381/a3170_u_g033.gif)
- If the paper is not caught in the paper tray, open the back cover.
![Open back cover](/g/b/img/faqend/faq00000310_012/ae/en/30382/a3170_u_g025.gif)
- Use both hands to pull out the jammed paper slowly.
![Pull out paper](/g/b/img/faqend/faq00000310_012/ae/en/30384/a3170_u_g035.gif)
- Close the back cover until it locks in the closed position.
- Put the paper tray back in the machine.