FAQs & Troubleshooting

FAQs & Troubleshooting

The printed label contains blank horizontal lines.

A horizontal line can be a result of some dust or dirt collecting on the surface of the Print Head. This can be corrected by cleaning.

Cleaning the Print Head:


  1. Turn off the printer.
  2. Open the battery cover and remove the batteries, or disconnect the AC adapter.
  3. Open the cassette cover and remove the tape cassette.
  4. Gently wipe up and down along the Print Head using a cotton swab.
    Clean Print Head

Do not touch the Print Head with your bare hands. It is so hot that you may get burned.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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