MFC-990CW

FAQs & Troubleshooting

FAQs & Troubleshooting

Send a fax



Follow the steps below to send a fax:
  1. To verify your Brother machine has a dial tone. (Click here to see the details of how to verify that my Brother machine has a dial tone.)

    • If there is dial tone, go to Step 3.

    • If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack to the wall telephone jack.

      • If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.

      • If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc.). However, a telephone line must be connected to the Brother machine's LINE jack.

  2. If there is still no dial tone, click here.

  3. Follow one of these fax-sending procedures:


    Sending a fax using the Automatic Document Feeder (ADF)

    To send a fax from the ADF, follow these steps:
    1. Press Fax(Fax) .

    2. Place the document you want to send into the ADF face down, top edge first until you feel it touch the roller.
      image

      • Make sure you are placing your document(s) under the paper guides, directly on top of the flatbed cover. When your document(s) feed through the ADF, they will be ejected on top of the paper guides.

      • After you put your document in the ADF, the machine's display (hereinafter called LCD) should read ADF Ready.

    3. Do one of the following:

      • If the LCD displays ADF Ready, go to Step e.

      • If the LCD continues to display the date and time, go to Step d.

    4. Make sure the document is between 5.8 and 8.5 inches wide and 5.8 and 14 inches long.
      If the document is fewer than 5.8 inches wide, the document sensors will not detect it. You will need to use a wider sheet of paper.

    5. Dial a known-working fax number.

      • You can manually dial the number or dial a Speed Dial number.

      • If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Pause when needed.

      • Pressing Pause will insert a 3.5-second pause between numbers.

      • You can press Pause as many times as needed to increase the length of the pause.

      When manually sending a fax by pressing Speaker Phone to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Black Start or Color Start on the Brother machine.
    6. Do one of the following:



    Sending a fax using the flat scanner glass

    To send a fax using the flat scanner glass, follow these steps:

    • You cannot send multipage color faxes from the flat scanner glass.

    • You can send documents up to Letter or A4 size.

    • Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.

    • The ADF must be empty when faxing from the flat scanner glass.
    1. Press Fax(Fax).

    2. Lift the document cover.
      image

    3. Place the document face down in the upper-left corner of the flat scanner glass.

      image
      • Use the guide lines on the upper-left corner of the scanner glass to help you position the document.

    4. Close the document cover.

      image
    5. Dial the fax number on the machine's dial pad.

      • You can manually dial the number or dial a Speed Dial number.

      • If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Pause when needed.

      • Pressing Pause will insert a 3.5-second pause between numbers.

      • You can press the Pause as many times as needed to increase the length of the pause.

      When manually sending a fax by pressing Speaker Phone  to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Black Start or Color Start on the Brother machine.
    6. Do one of the following:

      • To send a color fax, press Color Start on the Brother machine.The machine will send the fax.

      • To send a black and white fax, follow these steps:
         
        1. Press Black Start on the Brother machine.
           
          • The machine will scan the page.

          • The LCD will read Next page?

        2. Do one of the following:

          • To send a single-page fax, press No.
            The machine will send the fax.

            To send more than one page, go to Step iii.

        3. Press Yes.

        4. Lift the document cover.

        5. Place the next page on the scanner glass.

        6. Close the document cover.

        7. Press Black Start and do one of the following. 

          • When you have scanned all the pages you want to send, press No.
            The machine will send the fax.



    If your question was not answered, have you checked other FAQs?

    Have you checked the manuals?

    If you need further assistance, please contact Brother customer service:

    Related Models

    MFC-790CW, MFC-990CW

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