FAQs & Troubleshooting

FAQs & Troubleshooting

Out of Memory

Check the solution applicable for your case:


Case 1: Copy operation in progress

Do one of the following:

Case 2: Print operation in process

Do one of the following:

  • Reduce the print resolution. Check the Print Quality setting in the Basic tab of the Printer Driver.


  • (only for applicable machines)
    Clear the faxes from the memory. (See the explanation in Case 3.)


Case 3: Fax operation in progress (only for applicable machines)

Do one of the following:

  • Press Black (Mono) Start or Color (Colour) Start to send the scanned pages.

  • Press Stop/Exit and wait until the other operations in progress finish, and then try again.

  • Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%.  You can print a fax in the memory by pressing the Menu key and choosing FAX => Remote Fax Opt => Print Fax or Print Document.

    Then turn off Fax Storage to avoid storing more faxes in the memory. You can turn off Fax Storage by pressing the Menu key and choosing FAX =>Remote Fax Opt =>Fwd/Page/Store or Fwd/Store =>Off.

  • Add optional memory.
    (Click here to see the details of how to add optional memory. )


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9970CDW

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