Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

How can I clear the "PAPER JAM" error message?

First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Do not force the jammed paper from the paper tray because you may damage the FAX/MFC and cause toner to scatter on the next printed pages. After you have used the FAX/MFC, some internal parts of the machine are extremely HOT! When you open the top cover of the FAX/MFC, never touch the shaded parts shown in the following diagram.


Paper is Jammed in the Multi-purpose Sheet Feeder

  1. Push down the paper lever to pull he jammed paper upward and out of the feeder.
  2. Open the top cover and check that a torn piece of paper does not remain inside the FAX/MFC.

Paper is Jammed near the Drum Unit or in the Fuser Unit

  1. Open the top cover.
  2. Remove the drum unit.
  3. Gently pull out the jammed paper.
  4. Reinstall the drum unit.
  5. Close the top cover.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-8070P, MFC-4800, MFC-9030, MFC-9070

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