FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)

Do the following (this example shows the QL-820NWB):

For Ubuntu, we recommend checking if any "driverless" driver is listed in the Make and Model column of the CUPS Web Interface:

  1. Open "http://localhost:631/printers" in your browser.
  2. Click [Printers].
  3. Check if "driverless" is listed in your printer driver's Make and Model column and click the model name.
  4. Go to [Administration], and click [Delete Printer].
  5. Confirm that "driverless" has disappeared from the Make and Model column.


  1. Connect your QL-820NWB printer to the computer using a USB cable.
  2. Run the following commands in the terminal to uninstall the old driver:
    sudo dpkg -P ql820nwbcupswrapper
    sudo dpkg -P ql820nwblpr

  3. Open "http://localhost:631/printers" in your browser.
  4. Click [Printers] and then select your QL-820NWB printer.
  5. Select [Delete Printer] from the [Administration] menu.
  6. Confirm that the QL-820NWB printer is no longer listed on the page.
  7. Run the following command to install the lib32z1 32 bit package:
    sudo apt-get install lib32z1
  8. Install your Brother printer's driver.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

TD-4410D, TD-4420DN, TD-4520DN

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