FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the inside of the machine

Follow the steps below to clean the inside of the machine:

  1. Press and hold down Power to turn the machine off.
  2. Press the front cover release button and pull open the front cover.

      Open Front Cover
  3. Hold the blue handle of the drum unit. Pull the drum unit out until it stops.

      Pull Drum
  4. Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine.

      Lock Lever Counterclockwise
  5. Wipe the four scanner windows (1) with a dry, soft, lint-free cloth.

      Wipe Scanner
  6. Make sure the blue lock lever (1) is in the release position as shown in the illustration.

      Lock Lever Release Position
  7. Gently slide the drum unit into the machine until it stops at the blue lock lever.

      Slide Drum
  8. Turn the blue lock lever (1) clockwise to the lock position.

      Lock Lever Clockwise
  9. Push the drum unit in until it stops.

      Push Drum
  10. Close the front cover of the machine.
  11. Turn on the power switch.

If your question was not answered, have you checked other FAQs?

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If you need further assistance, please contact Brother customer service:

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