FAQs & Troubleshooting

FAQs & Troubleshooting

White spots

White spots or hollow print

Check the following points to resolve the issue:

  1. Make sure that the media type setting in the printer driver matches the type of paper you are using.
  2. Check the machine's environment. Conditions such as high humidity and high temperatures can cause hollow print.
  3. If the issue is not solved after printing a few pages, foreign material, such as glue from a label, may be stuck on the drum surface. Clean the drum unit.
    > Click here to see how to clean the drum unit.
  4. Install a new drum unit.
    > Click here to see how to replace the drum unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L3210CW, HL-L3230CDW, HL-L3270CDW, HL-L3290CDW, HL-L8260CDW, HL-L8360CDW(T), MFC-L3710CW, MFC-L3750CDW, MFC-L3770CDW, MFC-L8610CDW, MFC-L8895CDW, MFC-L8900CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.