HL-3180CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Smudges on printed pages (Poor fixing)

Poor fixing


Check the following points to solve the problem:

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

  1. To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications.
    > Click here to see details of the recommended paper.
     
  2. The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.

     

     

  3. Make sure that the two gray levers inside the back cover are in the up positions (1).
     

    Gray levers are in the up positions

  4. Make sure that the media type setting in the printer driver matches the type of paper you are using.
     
  5. Select Improve Toner Fixing mode in the printer driver.

    (Windows printer driver)
    1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
    2. Click the Advanced tab and click Other Print Options....
    3. Select the Improve Print Output option in Printer Function, and select the Improve Toner Fixing option. Then click OK.

      Other Print Options
       
    4. Click Apply => OK.

     

    (Windows BR-Script printer driver) (supported models only)
    1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
    2. Click Advanced....
    3. Select Improve Toner Fixing for Improve Print Output in Printer Features, and click OK.

      Printing Preferences dialog box of Windows BR-Script driver
       
    4. Click Apply => OK.

     

    (Mac OS X CUPS printer driver)
    1. Open the Print dialog. (Click here to see how to open Print dialog.)
    2. Select Print Settings from the pane pop-up menu. Click the Advanced menu and click Improve Print Output.
    3. Select the Improve Toner Fixing option, and click OK.

      Print dialog of Mac OS X CUPS printer driver

     

    (Mac OS X BR-Script printer driver) (supported models only)
    1. Open the Print dialog. (Click here to see how to open Print dialog.)
    2. Select Printer Features from the pane pop-up menu.
    3. Select General 2 for Feature Sets, and select Improve Toner Fixing for Improve Print Output.

      Print dialog of Mac OS X BR-Script driver
       
  6. If the selection in Step 5 does not provide enough improvement, change the printer driver setting in Media Type to a thick setting with reference to the following table.

    For example, if you have set the Media Type in the driver to Plain Paper, change it to Thick Paper.
    If you are printing an envelope, select Env. Thick in the media type setting.

    Media Type options
     

    For plain papers

    For envelopes

    thicker
    Arrow mark
    thinner

    Thicker Paper
    Thick Paper
    Plain Paper
    Thin Paper

    Env. Thick
    Envelopes
    Env. Thin

     

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9020CDN, HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

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