FAQs & Troubleshooting

FAQs & Troubleshooting

White spots or hollow print

White spots or hollow print

Check the following points to solve the problem:
  1. To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.

  2. The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.

  3. Make sure that the media type setting in the printer driver matches the type of paper you are using.

  4. Check the machine's environment. Conditions such as high humidity can cause hollow print.
    Temperature: 10ºC to 32.5ºC (50ºF to 90.5ºF)
    Humidity: 20% to 80% (without condensation)

  5. If the problem is not solved after printing a few pages, foreign material, such as glue from a label, may be stuck on the drum surface. Clean the drum unit as follows:

    1. Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color of the drum unit causing the problem.
    3. Clean the drum unit of the color. Click here to see how to clean the drum unit.

  6. The drum unit may be damaged. Identify the color causing the problem by using the chart printed in Step 5, and install a new drum unit of the color. Click here to see how to replace the drum unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3140CW, HL-3170CDW, HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

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