Innov-is XP1

FAQs & Troubleshooting

FAQs & Troubleshooting

Cannot thread the needle.

 

  • Needle is not in the correct position.

    Press the Needle Position button to raise the needle.
    image (1) Needle Position button

     
  • Needle is installed incorrectly.

    Reinstall the needle correctly.
    Refer to How do I change the needle ?


     
  • Needle is turned, bent or the point is dull.

    Replace the needle.
    Refer to How do I change the needle ?


     
  • Upper threading is incorrect.

    Check the steps for threading the machine and rethread the machine.
    Refer to How do I thread my machine ?


     
  • The needle threader hook is bent and does not pass through the eye of the needle.

    Contact your authorized Brother dealer.


     
  • The needle threader lever cannot be moved or returned to its original position.

    Contact your authorized Brother dealer.


     
  • A size 65/9 needle is being used.

    The needle is incompatible with the needle threader. Manually pass the thread through the eye of the needle.
    Refer to How do I thread my machine ?

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is XP1, Innov-is XP2, Innov-is XP3

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