DS-820W
FAQs & Troubleshooting
I cannot install the scanner drivers.
You may not have been given administrator privileges.
(Windows)
Login Windows with administrator rights.
(Macintosh)
From Apple menu, choose System Preferences => (System) => Users & Groups . The left pane of the window will list the current accounts, one of which should be your name with the word "Admin" underneath. If this is not the case, contact your system administrator.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DS-620, DS-720D, DS-820W, DS-920DW, PDS-5000, PDS-5000F, PDS-6000
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Error Messages Paper Feed / Paper Jam Scan Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Cleaning Specification OS Support Information
Scanner / Scan Key Tool Security Enhancement Error Message on Machine's Display Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Paper Loading / Handling Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Machine problem Machine Setup / Settings Installing Drivers / Software Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Wireless Network Setting Problem Wireless Network Settings Tips for Network Settings Cleaning Product Specification Windows Support Macintosh Support
